Management styles

Text reference; presentations; case study; writing (linking ideas, letter of inquiry)

Team building; prefixes

Modal perfect; resolving conflict; case study; writing (linking ideas)

Raising finance; financial terms; dependent prepositions

Negotiating; case study; managing international teams; writing (emphasising, requesting payment)

Revision; customer service

Gerunds; active listening; case study; writing (letter of complaint)

Crisis management; conditionals

Asking and answering difficult questions; case study; writing (linking ideas); revision